Customer reviews of Kingslake Cars

By Caroline T on 08 December 2018 | Purchase not verified

They made the whole experience pain free. No hard-sell or games, just left us alone to view the cars, then answered all our questions honestly and concisely once we'd had a look around. The car we chose was priced competitively, valeted inside and out to a high standard and exactly as described in the advert. A week after buying it, we had a few queries about how things worked and the seat belt alarm going off unexpectedly. We were invited back and everything was explained. A loose sensor was plugged back in, which had been our main query, and we left again very happy. They could not have been more patient and accommodating. I really hate buying and selling cars, but this was a swift, pain-free process. Highly recommended.

Reply from Kingslake Cars on 01/02/19

Thanks again for your business

By Ravi C on 06 December 2018 | Purchase not verified

From buying the car, to the paperwork, delivery of the vehicle in the Soton area the experience was seamless. Today, for a problem under guarantee they came out, picked up the car, fixed the problem free of charge and delivered the vehicle back, no quibbles and with a smile. Highly recommended.

Reply from Kingslake Cars on 01/02/19

Thank you great to hear you will be recommending us! we appreciate you came to us to look for a new car!

By Jon F on 23 September 2018 | Purchase not verified

Laid back , friendly , honest people with a great selection of carefully selected cars. There is none of the usual games and tricks which can make buying a car a trying experience. Its refreshing simple with these guys, and although this is our first buying experience with them , it certainly will not be our last. My lad is thrilled with his 62 Plate Astra. Thank you Kingslake.

Reply from Kingslake Cars on 30/05/19

Thank you for the kind review Jon look forward to seeing you for the next car

By Dave D on 17 September 2018 | Purchase not verified

I must say a massive thank you to the whole team who were extremely helpful and patient while I went through a financing problem. I have driven the car almost 1000 miles in under a week and it hasn't missed a beat. My car was very well serviced and cleaned and also had a tow bar fitted on request. In 28 years of driving, the customer service and buying experience at Kingslake Cars was the best so far.

Reply from Kingslake Cars on 30/05/19

Many thanks for the kind review

By Andrew B on 17 September 2018 | Purchase not verified

Great service, fully prepared car to a high standard at a competitive price.

Reply from Kingslake Cars on 30/05/19

Thanks Andrew glad you are happy regards Tom

By Raymond J on 17 September 2018 | Purchase not verified

I purchased a ford fiesta from Kingslake two weeks ago .I found a problem with it and returned to the. Garage.They were very helpful and said the problem would be rectified. Sure enough all work completed and I am very satisfied with the car. Thank you Kingslake staff.

Reply from Kingslake Cars on 30/05/19

Thank You Raymond For the great review

By Mike S on 19 August 2018 | Purchase not verified

Kingslake made buying my car so easy with their laid back no pressure attitude. Even when i had to return the car with a niggly electrical fault it was dealt promptly. The car was booked into a Volvo main dealer and i was provided with a courtesy car. I intend to get the car serviced and mot'd here and would definitely buy from kingslake again.

Reply from Kingslake Cars on 30/05/19

5 Stars Thank you Mike hope you enjoy the V8

By Martin C on 09 August 2018 | Purchase not verified

Excellent no hassle service really went that extra mile to help us can't thank them enough

Reply from Kingslake Cars on 30/05/19

Thank you Martin as i said we are always happy to help

By Mark S on 11 July 2018 | Purchase not verified

I am very impressed with the quality of service that I have received from the staff at Kingslake Cars - keep the good work up.

Reply from Kingslake Cars on 30/05/19

Thank you for the 5 stars we are always happy to help

By Kay K on 09 July 2018 | Purchase not verified

Would be extremely cautious buying here. There is no comeback on faults. Bought a car in feb. £1895. No negotiation on price as all cars. Are “priced to sell” as they don’t sell “duff cars “ really now?! Went to use air conditioning in June for the first time , as and it was very hot weather. The air came out warm. Took it to get re gassed elsewhere, was told it couldn’t be done as there is a leak in the air conditioning system. But they also picked up multiple other failures on the car including breaks completely worn, and pitted, tyres completely illegal, exhaust blowing. Estimated cost along with new air conditioning unit £1000. I’ve done 1500 miles since having the car. Called up kings cars to be told, I’ve had it four months, my problem. I was told when I paid that if there were any issues just call them back, as they don’t want unhappy customers. What a joke! Not sure what I could have done to cause a leak in the air conditioning. And breaks after 1500 motorway miles! !

Reply from Kingslake Cars on 14/07/18

We regret that you have an issue with your air conditioning system. We reviewed our technicians report on the vehicle when inspected back in February and can confirm that the A/C system was functional at point of purchase. We have then only been informed of any possible fault from yourself in early July. There is a variety circumstances that may occur over nearly 5 months, such as stones and debris damaging the condenser, pipes etc, can commonly cause a leak of A/C gas. Regarding the condition of the brakes, tyres and exhaust, this does not configure with our technician’s pdi report of the vehicle in February, we have stated during the call we are happy to inspect the vehicle in your presence. During the call, you were offered on 3 occasions to arrange a booking so that we are given an opportunity to inspect these issues, you refused each time. We understand you live 15 miles away, we have courtesy cars available for you and willing to work around you as best possible .